Returns & Exchanges

At Buoy, we stand behind our hydration formulas and want you to be completely satisfied with your wellness journey. If our products don't meet your health needs, we offer a 30-day money-back guarantee on all first-time orders.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to start the process within 30 days of delivery.

2

Package Your Items

Securely place the unused portion of your product or the original packaging into a shipping mailer to ensure it arrives safely at our facility.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the return, we will issue a full refund to your original payment method, which typically appears within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing